Returns Policy

Returns Policy

WooCloset’s return policy
Below you’ll find our Return Policy: 

• Individual Sellers: Fashion lovers with pre-loved items that they’re looking to sell.
• Professional Sellers: Registered businesses specialising in Asian fashion.

Return Policy for Individual Sellers 

Items purchased from individual sellers are not eligible for returns unless seller agrees to accept a return. If the item you have purchased does not meet the description, authenticity or condition stated in the listing then the seller should cancel the sale and offer a full refund and accept the return of the item. 

If you have changed your mind about an item you have received, you have the option to re-list your item free of charge and to receive payment from the resulting sale. Re-listing an item takes less than a minute. 

Within 72 hours of receiving your order, re-listing your item is free of charge. You’ll keep 100% of your earnings from the sale.
After 72 hours  of receiving your order, there is a the norm processing fee for relisting your item.

Return Policy for Professional Sellers

If you ordered an item from a professional seller and you’ve changed your mind, you can:

• Relist the item free of charge for up to 72 hours after receiving it, and receive 100% of your earnings from the sale.
• Return it within 14 days for a full refund